Responsible Gaming at jikbaj
Gambling is meant to be entertainment — nothing more. jikbaj is committed to providing every player in Bangladesh with the tools, information, and support they need to keep gaming fun, controlled, and well within their personal limits. This page is your complete guide to safe play on jikbaj.
A note before you read on: If you feel that gambling is negatively affecting your life — your finances, your relationships, or your mental wellbeing — please reach out to jikbaj support immediately at [email protected]. Our responsible gaming team is available around the clock. You can also request an immediate account suspension at any time, no questions asked.
At jikbaj, player control is a fundamental design principle — not an afterthought. Every jikbaj account includes built-in tools that let you set your own deposit limits, session time caps, and cooling-off windows. Your settings take effect immediately and cannot be reversed without a mandatory waiting period.
jikbaj offers self-exclusion periods of 7 days, 30 days, 90 days, or permanent exclusion. Once a self-exclusion is active, jikbaj uses technical controls to block account access. We also take reasonable steps to suppress promotional communications to self-excluded players for the duration of their exclusion.
Set a daily, weekly, or monthly deposit cap directly from your jikbaj account settings. Once a limit is set, it is enforced immediately — jikbaj will decline any deposit that would breach your cap. Reducing a limit takes effect straight away; increasing a limit requires a 72-hour cooling-off period before the new higher limit applies.
Need a short break from the platform? Activate a time-out of 24 hours, 48 hours, or 7 days from within your account. During a time-out, your account is inaccessible and no new bets can be placed. Any unsettled bets placed before the time-out began will be settled normally and the winnings credited to your account upon the time-out expiry.
jikbaj can send you periodic on-screen reminders showing how long your current session has been running and how much you have deposited or wagered during that session. These reality check prompts appear at intervals you choose — every 30 minutes, 60 minutes, or 90 minutes — and give you a clear moment to pause and decide whether to continue playing.
jikbaj's responsible gaming support team is available around the clock. Whether you want to discuss your limits, request a self-exclusion, or simply talk through a concern, our team will respond with empathy and without judgment. Contact us at [email protected] or through the live chat feature inside your account dashboard.
1. Age Restriction — 18+ Policy
jikbaj operates an uncompromising minimum age policy. All players must be at least 18 years of age to register an account, make a deposit, or place any bet on the jikbaj platform. This is a firm requirement, not a guideline.
During the registration process, jikbaj collects your date of birth and cross-references it against the identity documents submitted as part of our Know Your Customer (KYC) verification process. Any account found to belong to a person under the age of 18 will be closed immediately, all funds returned to the payment source, and the case flagged in accordance with our internal compliance procedures.
jikbaj also uses technical measures to reduce the likelihood of underage access, including age verification checks at the point of registration and periodic re-verification prompts for accounts that show unusual activity patterns inconsistent with an adult player. If we have reasonable grounds to suspect that an account holder may be under 18, we reserve the right to suspend access pending further verification.
Parents and guardians in Bangladesh who are concerned about a young person accessing gambling websites are encouraged to use reputable parental control software to restrict access to online gambling platforms at the device or network level.
2. Recognising Problem Gambling
Problem gambling can develop gradually. Many players who experience gambling-related harm do not immediately recognise the warning signs. jikbaj wants you to be aware of the behaviours and feelings that may indicate gambling has moved beyond entertainment and become a problem.
Ask yourself honestly whether any of the following apply to your current relationship with gambling:
If you answered yes to two or more of these questions, it may be worth speaking to someone about your gambling habits. jikbaj encourages you to contact our support team, activate a time-out or self-exclusion, or reach out to a professional support service. Recognising the signs early is the most effective step you can take.
Problem gambling is not a character flaw — it is a recognised condition that many people experience. Seeking help is a sign of strength, not weakness. jikbaj's responsible gaming team treats every inquiry with complete confidentiality.
3. Responsible Gaming Tools
jikbaj has built a comprehensive set of responsible gaming tools directly into the player account interface. These tools are available to every player at no cost and can be activated without contacting support. Below is an overview of every tool currently available on the jikbaj platform.
Set a maximum deposit amount per day, per week, or per month. Enforced instantly — no override possible within the cooling period.
Automatically log out after a preset session duration. Choose 30 minutes, 1 hour, 2 hours, or a custom duration up to 4 hours.
Suspend your account for 24 hours, 48 hours, or 7 days. Account access is blocked for the full duration with no early cancellation.
Request exclusion for 30 days, 90 days, 6 months, 1 year, or permanent exclusion. Marketing communications are also blocked.
Receive an on-screen reminder at regular intervals showing your session length and total amount wagered during the session.
View a full breakdown of your deposits, withdrawals, bets placed, and sessions from within your account dashboard at any time.
Cap the total amount you can lose in a given period. Once reached, jikbaj will decline further bets until the next period begins.
Remove yourself from all bonus offers, cashback promotions, and marketing emails with a single setting toggle in your account.
4. Deposit and Spending Limits
One of the most effective ways to keep gambling within a healthy budget is to set a firm deposit limit before you start playing. jikbaj makes this straightforward. From the Responsible Gaming section of your account settings, you can set a daily deposit limit, a weekly deposit limit, or a monthly deposit limit — or all three simultaneously.
How Deposit Limits Work
When you set a deposit limit, jikbaj tracks your total deposits against that limit in real time. Any deposit request that would cause your total to exceed your chosen cap will be automatically declined. The declined amount is not queued — you would need to wait until the start of the next period before depositing again, or request a limit reduction (which takes effect immediately).
Changing Your Deposit Limit
- Decreasing a limit: Takes effect immediately with no waiting period. For example, if your weekly limit is ৳10,000 and you reduce it to ৳5,000, the lower cap applies from the moment you save the change.
- Increasing a limit: Requires a mandatory 72-hour cooling-off period. This delay is intentional — it gives you time to reflect on the decision and ensures that limits serve as a genuine protective measure rather than a bypassed formality.
- Removing a limit entirely: Treated as an increase. The 72-hour cooling-off period applies before the limit is lifted.
Loss Limits
In addition to deposit limits, jikbaj offers a separate loss limit feature. A loss limit caps the total net losses your account can accumulate in a defined period. This is distinct from a deposit limit because it accounts for winnings — if you deposit ৳5,000, win ৳3,000, and then lose ৳7,000, your net loss is ৳4,000, not ৳7,000. Loss limits provide a more precise picture of your actual financial exposure and are an excellent complement to deposit limits.
Wager Limits
For players who prefer to control their exposure at the individual bet level, jikbaj also supports per-bet wager limits. Setting a maximum single-bet stake prevents impulse decisions during high-intensity sports events such as BPL cricket finals or IPL knockout matches, where the temptation to place a large bet can be particularly strong.
5. Time-Out and Cool-Off Periods
Sometimes the right move is simply to step away from the platform for a while. A time-out is a short-term account suspension that prevents you from logging in or placing bets for a period that you choose in advance. jikbaj offers the following time-out durations:
- 24 Hours — A single day away from the platform, useful if you have had a frustrating losing session and want to avoid chasing losses.
- 48 Hours — A two-day break, useful over a busy weekend or after a significant deposit.
- 7 Days — A full week away, giving you space to reflect on your recent gambling activity and return with a refreshed perspective.
To activate a time-out, navigate to the Responsible Gaming section of your jikbaj account settings and select your preferred duration. The time-out takes effect within minutes. You cannot cancel a time-out early — once activated, it runs to its full duration. This is by design.
What Happens During a Time-Out
- Your account login is suspended — you cannot access the platform, view your balance, or place bets.
- Any pending bets placed before the time-out began will be settled normally by the jikbaj trading team, and any resulting winnings will be credited to your account and available when your time-out expires.
- Scheduled withdrawals that were already in process will be completed as normal.
- jikbaj will not send promotional or bonus emails to your account during an active time-out period.
Cool-Off Reminders
In addition to formal time-outs, jikbaj can send you an automated email or on-screen prompt if your session has exceeded a duration you pre-specified. These gentle nudges are not account suspensions — you retain the freedom to continue playing — but they serve as a clear, evidence-based reminder that a break may be beneficial.
6. Self-Exclusion Programme
Serious concern? If you believe your gambling has become, or is becoming, a problem, self-exclusion is a meaningful and effective step. jikbaj takes every self-exclusion request seriously and enforces them with technical controls — not just a policy statement.
Self-exclusion is a formal agreement between you and jikbaj that prevents you from accessing the platform for a specified minimum period. Unlike a time-out, self-exclusion is designed for players who are experiencing, or at risk of experiencing, problem gambling. The durations available are as follows:
- 30 Days — A one-month exclusion, suitable for players who want a structured break and plan to reassess their situation after a month.
- 90 Days — A three-month exclusion that provides a more substantial period away from the platform.
- 6 Months — A mid-term exclusion for players who recognise a sustained pattern of problem gambling.
- 1 Year — A full-year exclusion. At the end of 12 months, jikbaj will require you to actively confirm you wish to reinstate your account before access is restored.
- Permanent Exclusion — An indefinite exclusion with no automatic reinstatement. To reverse a permanent exclusion, you must contact jikbaj support, undergo a mandatory 7-day reflection period, and complete a responsible gaming assessment before access is considered.
How to Request Self-Exclusion
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1Log in to your jikbaj account and navigate to Account Settings, then select the Responsible Gaming tab from the left-hand menu.
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2Select "Self-Exclusion" from the list of available tools and choose your preferred exclusion duration from the dropdown menu.
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3Confirm your decision. You will be shown a summary screen outlining what the exclusion covers and how long it will last. Read it carefully before confirming.
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4Your exclusion activates immediately. You will receive a confirmation email to your registered address. Your account will be suspended and login access blocked within minutes of confirmation.
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5Alternatively, contact support directly at [email protected] if you are unable to access your account settings or would prefer a human agent to process your self-exclusion request on your behalf. The support team can initiate an exclusion immediately.
What Self-Exclusion Covers
- Full suspension of account login access for the chosen duration.
- Blocking of all promotional emails, SMS, and bonus notifications for the duration of the exclusion.
- Removal from all active bonus campaigns and loyalty programmes.
- Any unsettled bets placed before the exclusion was applied will be settled normally; winnings will be held and can be claimed via support when the exclusion expires (for timed exclusions) or as part of the reinstatement process (for permanent exclusions).
jikbaj uses all reasonable technical means to enforce self-exclusions. However, we encourage all self-excluded players to also consider using device-level parental controls or dedicated gambling-block software as an additional protective layer.
7. Getting Help and Player Support
If you feel that gambling is becoming a problem — for yourself or for someone you care about — please do not hesitate to reach out. jikbaj's responsible gaming support team is available 24 hours a day, seven days a week, including during major cricket events such as BPL, IPL, and T20 World Cup tournaments, when gambling activity on the platform typically peaks.
Contacting jikbaj Responsible Gaming Support
The most direct way to get help from jikbaj is to email our responsible gaming team at [email protected]. In your message, please briefly describe your concern — whether that is wanting to set limits, requesting a self-exclusion, asking about your account history, or discussing a worry about your gambling. All communications with our responsible gaming team are treated with complete confidentiality.
You can also use the live chat feature inside your account dashboard to reach a support agent immediately. For urgent requests such as immediate account suspension, live chat is the fastest channel.
What to Expect from Our Support Team
- A prompt, non-judgmental response — our team is trained to handle responsible gaming inquiries with sensitivity and without pressure.
- Clear information about the tools available to you and guidance on which options may be most appropriate for your situation.
- Immediate action on time-sensitive requests such as self-exclusion or account suspension — we do not delay these requests.
- Follow-up contact if you have requested it, to check in on your wellbeing after a period of exclusion.
Support for Family Members
If you are a family member or close friend of a jikbaj player and you are concerned about their gambling behaviour, you are welcome to contact us at [email protected]. While jikbaj is bound by data protection obligations and cannot share account-specific information with third parties without the account holder's consent, our team can offer guidance on how to approach the situation and provide information about external support resources available in Bangladesh.
Useful Guidance
jikbaj recommends the following practical steps for anyone who feels their gambling may be getting out of hand:
- Set a strict entertainment budget for gambling — an amount you can genuinely afford to lose — and stick to it using jikbaj's deposit limit tools.
- Never gamble to recover money you have already lost. Chasing losses is one of the clearest warning signs of problem gambling.
- Balance your time on jikbaj with other leisure activities — cricket, football, and kabaddi are great to watch as well as bet on.
- Avoid gambling when you are stressed, upset, or under financial pressure. Emotional states significantly impair judgment.
- Take regular breaks. Use jikbaj's reality check reminders and session time limits to build structured breaks into every gaming session.
- Talk to someone you trust. Sharing your concerns with a friend or family member can provide perspective and accountability.
8. Protecting Minors
jikbaj has zero tolerance for underage gambling. In addition to our registration-stage age verification process, jikbaj takes a number of additional steps to prevent access by minors and to support parents and guardians in keeping young people safe online in Bangladesh.
Device-Level Parental Controls
Parents and guardians are strongly encouraged to use parental control software on shared devices — particularly smartphones, which are the primary device used to access jikbaj in Bangladesh. Reputable parental control solutions can block access to gambling websites at the operating system or browser level, providing protection that operates independently of any platform-side controls.
Keeping Account Credentials Secure
Do not share your jikbaj username or password with anyone, including family members and friends. Keep your login credentials stored securely — ideally in a password manager — and ensure you log out of the jikbaj platform whenever you use a shared device. A young person who gains access to a parent's jikbaj account would have full access to that account's balance and betting functionality.
Reporting Underage Access
If you have reason to believe that a minor has accessed or is attempting to access the jikbaj platform, please report this immediately to [email protected]. jikbaj investigates all such reports promptly and will take appropriate action, including account suspension and identity re-verification, where an underage access concern is credible.
Our Commitment
jikbaj will never knowingly allow a person under the age of 18 to hold an account or place a bet on our platform. Any account where underage access is confirmed will be permanently closed, all associated funds returned to the original payment source, and the matter handled in accordance with our internal compliance procedures. Protecting minors is a non-negotiable obligation, and jikbaj treats it as such.
Play Smart. Play Safe. Play jikbaj.
Gambling is entertainment. Keep it that way by using jikbaj's built-in responsible gaming tools — deposit limits, time-outs, and self-exclusion are all just one click away. Have questions? Our FAQ covers the most common responsible gaming queries.