jikbaj Privacy Policy
jikbaj is committed to protecting the personal data of every player on our platform. This Privacy Policy explains precisely what information we collect, why we collect it, how we store and use it, and the choices you have regarding your personal data as a jikbaj account holder in Bangladesh.
Important: By creating an account or continuing to use the jikbaj platform, you acknowledge that you have read and understood this Privacy Policy. This document should be read together with jikbaj's Terms & Conditions and Responsible Gaming Policy. If you have any questions about how jikbaj handles your personal data, please contact [email protected].
jikbaj collects identity information — including your name, date of birth, and national ID number — solely for the purpose of verifying your age (18+) and confirming your identity as required by our Know Your Customer (KYC) process. This data is never used for unrelated marketing purposes.
To process deposits and withdrawals via bKash, Nagad, Rocket, and Upay, jikbaj collects your registered mobile number and transaction reference details. Payment method data is used exclusively for transaction processing and fraud prevention. jikbaj does not store full card or mobile banking credentials.
jikbaj retains records of all bets placed, game sessions, deposit history, and withdrawal history associated with your account. This data is used to deliver your account statement, resolve disputes, detect fraudulent activity, and comply with our responsible gaming obligations.
jikbaj automatically collects device identifiers, IP addresses, browser type, and approximate location data when you access our platform. This information is used for security monitoring, fraud detection, and ensuring you access jikbaj from a supported region. We do not track your precise GPS location.
Any messages you send to jikbaj via our support channels — including [email protected] — are retained for customer service quality purposes and for dispute resolution. You may opt out of promotional communications at any time by contacting support. Transactional communications (such as deposit confirmations) cannot be opted out of.
jikbaj does not sell, rent, or trade your personal data to third-party marketers or data brokers under any circumstances. Data is shared with third parties only as described in this Privacy Policy — specifically, with game providers, payment processors, and fraud prevention partners who are contractually bound to use data only for the stated purpose.
1. Information We Collect
jikbaj collects personal data through two primary channels: information that you provide directly when registering or using the platform, and information that is collected automatically as a result of your use of the jikbaj website and services.
Information You Provide Directly
When you register for a jikbaj account or subsequently update your profile, you provide us with the following categories of personal data:
- Registration Data: Full name, date of birth, gender, residential address (including city — which may be Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar), email address, and a Bangladesh-registered mobile phone number.
- Identity Verification Documents: Scanned or photographed copies of a valid National Identity Card (NID), passport, or birth certificate issued by relevant Bangladesh authorities. These documents are collected as part of our KYC process to verify your identity and confirm that you are at least 18 years of age.
- Payment Information: Mobile wallet account numbers (bKash, Nagad, Rocket, Upay) and bank account details provided for the purpose of processing deposits and withdrawals. jikbaj does not store full debit or credit card numbers on its servers.
- Support Communications: The content of any messages, emails, or chat transcripts exchanged between you and the jikbaj support team.
- Responsible Gaming Preferences: Any deposit limits, session limits, cooling-off periods, or self-exclusion requests you submit through your account settings or via support.
Information Collected Automatically
When you access and use the jikbaj platform, certain data is collected automatically by our systems without requiring any action on your part:
- Technical Data: IP address, browser type and version, operating system, device type (desktop, mobile, tablet), and screen resolution.
- Usage Data: Pages visited on the jikbaj website, time spent on each page, betting markets viewed, games launched, session start and end times, and navigation paths through the platform.
- Transaction Logs: Automated records of all financial transactions associated with your account, including deposit amounts, withdrawal requests, bet stakes, bet outcomes, and balance movements.
- Cookie and Tracking Data: Information collected via cookies and similar technologies as described in Section 5 of this Privacy Policy.
- Geolocation Data: Approximate location derived from your IP address, used to detect access from restricted regions and to support fraud prevention. We do not access your device's GPS or precise physical location.
jikbaj applies the principle of data minimisation — we collect only the personal data that is genuinely necessary to provide our services, comply with our legal obligations, and keep our platform secure. We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data beyond what is strictly required for identity verification.
2. Lawful Basis for Processing
jikbaj processes your personal data on one or more of the following lawful bases, depending on the specific processing activity involved:
| Processing Activity | Lawful Basis |
|---|---|
| Creating and managing your jikbaj account | Performance of a contract between you and jikbaj |
| Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay | Performance of a contract; compliance with financial regulations |
| Verifying your identity and age (KYC) | Legal obligation; legitimate interests (fraud prevention, age gating) |
| Fraud detection and platform security monitoring | Legitimate interests of jikbaj and its players |
| Sending transactional communications (deposit confirmations, withdrawal notices) | Performance of a contract |
| Sending promotional communications and bonus offers | Consent (you may withdraw consent at any time) |
| Responsible gaming monitoring and self-exclusion enforcement | Legal obligation; protection of vital interests |
| Retaining transaction and betting records | Legal obligation; legitimate interests (dispute resolution) |
Where jikbaj relies on your consent as the lawful basis for processing, you have the right to withdraw that consent at any time by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of any processing that took place prior to the withdrawal.
3. How We Use Your Data
jikbaj uses the personal data we collect for the following specific purposes. We do not use your personal data for any purpose that is incompatible with those listed below without first obtaining your explicit consent or ensuring a fresh lawful basis applies.
Account Management and Service Delivery
Your registration data is used to create and maintain your jikbaj account, authenticate your logins, process your bets and casino activity, and generate your account statement and transaction history. Without this data, jikbaj cannot provide the services described on the platform.
Payments and Financial Transactions
Your payment method details (bKash number, Nagad number, bank account details) are used exclusively to process deposits into your jikbaj wallet and to send withdrawals back to your verified payment accounts. jikbaj retains transaction records to facilitate dispute resolution and to comply with anti-money-laundering obligations.
Identity Verification and KYC Compliance
Identity documents you provide during the KYC process are used to confirm your legal name, date of birth, and residential address. This verification is mandatory before large withdrawals or where your account activity triggers a compliance review. Verified identity data is held securely and accessed only by authorised jikbaj compliance personnel.
Security and Fraud Prevention
jikbaj uses device data, IP addresses, and usage patterns to detect and prevent fraudulent activity, including unauthorised account access, multi-accounting, payment fraud, and collusion. Automated security systems may flag unusual activity for manual review by the jikbaj security team.
Responsible Gaming
jikbaj monitors your betting behaviour and account activity to identify patterns that may indicate problem gambling. Where such patterns are detected, the jikbaj responsible gaming team may reach out to offer support resources. Your responsible gaming preferences — including deposit limits, session limits, and self-exclusion requests — are stored and enforced as part of our duty of care obligation. 18+ only.
Promotional Communications
With your consent, jikbaj may use your contact details to send you information about promotions, bonuses, new games, and seasonal offers (such as BPL cricket betting specials or Eid cashback promotions). You can opt out of promotional communications at any time by contacting [email protected]. Opting out of marketing does not affect service-related communications.
Platform Improvement and Analytics
Anonymised and aggregated usage data is used to analyse player behaviour at a population level, identify popular games and markets, improve the jikbaj user interface, and inform decisions about new features. This analytics processing does not involve identifying individual players from the aggregated datasets.
4. Data Sharing and Disclosure
Core Commitment: jikbaj does not sell your personal data to third parties. Data is shared only in the specific, limited circumstances described below, and always under contractual or legal obligations that restrict the recipient's use of the data.
Payment Processors
To process your deposits and withdrawals, jikbaj shares the minimum necessary transaction data with your chosen payment provider — bKash, Nagad, Rocket, Upay, or participating Bangladesh banks including BRAC Bank, City Bank, Dutch-Bangla Bank, Islami Bank, and Sonali Bank. These providers receive only the data required to execute the specific transaction and are prohibited from using it for any other purpose.
Game Content Providers
jikbaj's casino and sports betting content is partly powered by third-party game studios and data providers, including Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, and Spribe. These providers may receive a pseudonymous player identifier and session token to deliver game content and record game outcomes. They do not receive your full name, NID number, or payment details.
Fraud Prevention and Security Partners
jikbaj works with third-party fraud detection and cybersecurity services. These partners may receive technical data such as IP addresses, device fingerprints, and session metadata to help identify and block fraudulent activity. All fraud prevention partners are bound by strict data processing agreements that prohibit use of jikbaj player data for any purpose outside fraud detection.
Legal and Regulatory Disclosure
jikbaj may be required to disclose your personal data in response to a lawful request from a competent legal authority, court order, or regulatory body. In such cases, jikbaj will disclose only the specific data required and, where legally permissible, will notify you of such disclosure.
Business Transfers
In the event that jikbaj undergoes a merger, acquisition, or sale of substantially all of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any material changes to the privacy practices that govern your data. The acquiring entity will be bound by the terms of this Privacy Policy with respect to data collected prior to the transfer.
No Sale or Rental of Data
Under no circumstances does jikbaj sell, rent, lease, or otherwise commercially transfer your personal data to third-party advertisers, data brokers, or marketing companies. Any third party that receives your data from jikbaj does so only for the limited purposes described above and under contractual restrictions that align with this Privacy Policy.
6. Data Retention
jikbaj retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or for as long as we are required to retain it under applicable legal, regulatory, or contractual obligations. The following retention periods apply to the main categories of personal data held by jikbaj:
- Account Registration Data: Retained for the duration of your active account, plus a minimum of five years following account closure to comply with anti-money-laundering record-keeping requirements.
- KYC and Identity Verification Documents: Retained for a minimum of five years from the date of verification, or from the date of account closure, whichever is later.
- Transaction and Betting Records: Retained for a minimum of five years to support financial audits, dispute resolution, and regulatory compliance. Individual bet records are retained for the same period.
- Support Communications: Retained for two years from the date of the communication, or longer if the communication relates to an unresolved dispute or legal matter.
- Promotional Consent Records: Retained for as long as your consent remains active, plus one year following withdrawal of consent.
- Analytics and Usage Data: Anonymised analytics data is retained for up to 24 months. Non-anonymised session logs are retained for up to 90 days and then purged or anonymised.
Following the expiry of the applicable retention period, jikbaj will securely delete or anonymise your personal data in accordance with our internal data destruction procedures. Where data cannot be immediately deleted due to technical constraints (for example, data held in secure backup archives), it will be isolated from further active processing until it can be securely deleted.
7. Your Data Rights
As a jikbaj player, you have the following rights with respect to the personal data we hold about you. To exercise any of these rights, please contact jikbaj at [email protected] with a clear description of your request. jikbaj will respond to all data rights requests within a reasonable timeframe and will not charge a fee for processing a request unless it is manifestly unfounded or excessive.
- Right of Access: You have the right to request a copy of all personal data that jikbaj holds about you, including your registration details, KYC records, transaction history, and betting records.
- Right to Rectification: If any personal data held by jikbaj is inaccurate or incomplete, you have the right to request that it be corrected. You can update basic profile information directly from within your account dashboard.
- Right to Erasure: You may request that jikbaj delete your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw your consent and no overriding legal basis for retention applies. Note that jikbaj is legally required to retain certain categories of data (such as KYC and transaction records) for a minimum of five years, during which erasure requests for those categories cannot be fully honoured.
- Right to Restrict Processing: You may request that jikbaj limit the processing of your personal data in certain circumstances — for example, while a rectification request is under review.
- Right to Data Portability: You may request that jikbaj provide your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider.
- Right to Object: You have the right to object to the processing of your personal data where jikbaj relies on legitimate interests as the lawful basis. You may also object at any time to processing for direct marketing purposes.
- Right to Withdraw Consent: Where jikbaj relies on your consent to process your data (for example, for promotional communications), you may withdraw that consent at any time by contacting [email protected].
jikbaj will make every reasonable effort to honour your data rights requests promptly. In cases where a request cannot be fully honoured due to a conflicting legal obligation, jikbaj will explain the specific reason clearly and indicate what partial action can be taken.
8. Data Security Measures
jikbaj takes the security of your personal data seriously and has implemented a range of technical and organisational measures designed to protect your data against unauthorised access, accidental loss, destruction, or alteration.
Technical Safeguards
- All data transmitted between your device and the jikbaj platform is encrypted using Transport Layer Security (TLS) with a minimum of TLS 1.2.
- Passwords are stored as salted cryptographic hashes — jikbaj support staff cannot view your password in plain text.
- KYC documents and sensitive identity data are stored in encrypted form in access-controlled secure environments.
- Access to production databases containing player data is restricted to authorised personnel and is protected by multi-factor authentication.
- jikbaj conducts regular automated vulnerability scans and periodic security reviews of its platform infrastructure.
Organisational Safeguards
- jikbaj staff who handle personal data receive data protection training and are subject to contractual confidentiality obligations.
- Access to personal data is granted on a strict need-to-know basis — only personnel whose role requires access to a specific category of data are granted that access.
- jikbaj maintains an internal data breach response procedure. In the event of a personal data breach that is likely to result in a risk to your rights, jikbaj will notify affected players without undue delay.
Your Responsibilities
The security of your jikbaj account also depends on the steps you take to protect your own credentials. jikbaj strongly recommends that you use a unique, strong password for your jikbaj account, do not share your login details with anyone, and log out of your account on shared or public devices. jikbaj will never ask you to provide your password via email or chat.
International Data Transfers
jikbaj operates as an internationally licensed platform. Some of the third-party service providers we work with — such as game studios and analytics platforms — may process data outside Bangladesh. Where such transfers occur, jikbaj ensures that appropriate contractual safeguards are in place to protect your data to a standard consistent with this Privacy Policy.
Policy Updates
jikbaj reserves the right to update this Privacy Policy at any time. Where we make material changes, we will post the revised policy on the jikbaj website with an updated effective date. Your continued use of the jikbaj platform following a policy update constitutes acceptance of the revised terms. If you do not agree to a revised policy, you should cease using the platform and contact [email protected] to request account closure.
Ready to Play on jikbaj?
Your data is handled with care at every step. Explore cricket betting, live casino, and slots — all secured with SSL encryption and payable in Bangladeshi Taka. 18+ only. Please gamble responsibly.